Please read these Terms and Conditions before using Outback Festival online ticketing system.  By using this site you are agreeing to be bound by these Terms of use.  If you do not agree to any of the following Terms, please do not use this site.

** Outback Festival strongly recommends purchasing appropriate Travel Insurance to cover for any unforeseen circumstances such as illness, etc. **

TERMS & CONDITIONS

The following conditions are for sales and attendance at the event:

  1. EVENT TICKETS
    • There are NO REFUNDS on any event tickets except as required by law.  (Excludes Club Paterson Tent City and Festival Campsites as per below).
        • ** Outback Festival strongly recommends purchasing appropriate Travel Insurance to cover for any unforeseen circumstances such as illness, etc. **
    • Event tickets will only be issued upon full payment.
    • Subject to availability, tickets will be available for purchase at the venue prior to the event.
    • Every patron must have a valid ticket.
  2. ACCOMMODATION TICKETS
    • Cancellation conditions for Club Paterson Tent City and Festival Campsite packages as follows:
      • 31+ Days Prior to Event:                        $30 Admin fee per tent or campsite applies up to and including 21 August 2021
      • 30-15 Days Prior to Event:                    50% of total booking value will be refunded between 22 August and 06 September 2021
      • 14 Days or less prior to Event:              No refunds permitted for bookings cancelled on or after 07 September 2021.
    • All Accommodation cancellation requests must be received in writing
        • ** Outback Festival strongly recommends purchasing appropriate Travel Insurance to cover for any unforeseen circumstances such as illness, etc. **
  3. NON-TRANSFERABLE TICKETS
    • All Outback Festival tickets are non-transferable.  This includes tickets for events, Club Paterson (Tent City) and Festival Campsites.
  4. DISCOUNTED TICKETS
    • Admittance to customers bearing Event tickets purchased online at a discount price (eg. student, pensioner, and concession) will only be permitted upon presenting to Outback Festival staff, the relevant ID on the day or night of the event.  Failure to produce appropriate ID may result in the patron being charged full price for their ticket.
  5. ORDERS
    • By clicking the Finalise Order button, you are agreeing to the above Terms and Conditions of sale, including the refund and exchanges section.  All orders are subject to credit card approval and billing address verification.
  6. PROGRAM CHANGES
    • Outback Festival assumes no responsibility for any error, omission, interruption, deletion, defect, delay in transmission, or line failure and reserves the right to add, withdraw or substitute artists and to vary the program should the need arise.
  7. COVID-19 RESPONSE
    • In the event that State or Federal Government Health regulations determine that the festival is to be cancelled due to COVID-19, ticket holders will be entitled to a full refund. The refund will be automatically processed by our systems and the funds credited to the card used to make the purchase.

PRIVACY POLICY

Outback Festival uses your personal information to:

  1. Enable you to purchase tickets and merchandise, including, where applicable, to process your credit card payment transactions.
  2. Send you your tickets to events held at our venues.
  3. Inform you if events change, or regarding refunds, exchanges where those are permitted.
  4. Gain an understanding of your interests and to enable us to research and develop our business to better accommodate those interests.

In addition, we may disclose your personal information as permitted or required by law.